Privacy Policy

1. Overview & Commitment

River Vogue ("we", "our", or "the Homestay") operates this website to provide truthful information about our private riverside accommodation in Kuttampuzha, Ernakulam, Kerala, and to facilitate direct booking enquiries. We respect your privacy and are committed to protecting any personal information you choose to share with us.

2. Information We Collect

We only collect personal information that you voluntarily provide when making an enquiry through our website forms or when messaging us via WhatsApp. This may include:

• Your full name
• WhatsApp phone number or contact telephone
• Email address (optional)
• Requested stay dates (check-in and check-out)
• Party size (number of adults and children)
• Any special dietary, timing, or accessibility requests you specify

3. How Your Information Is Used

Your information is collected solely for the legitimate operational purpose of coordinating your stay, including:

• Verifying villa availability for your requested dates
• Providing seasonal pricing and stay terms
• Generating pre-filled WhatsApp communications at your direction
• Providing location directions, arrival assistance, and hosting support

We do not sell, rent, monetize, or disclose your personal contact information to third-party marketing companies, advertisers, or automated brokers.

4. WhatsApp & Third-Party Services

When you choose to click "Enquire on WhatsApp", you will be redirected to the official WhatsApp messaging application (operated by Meta Platforms, Inc.). Any interactions occurring within WhatsApp are subject to WhatsApp's own privacy policy and terms of service.

5. Data Security & Retention

We maintain reasonable physical, electronic, and procedural safeguards to protect customer enquiry information. Enquiry records are retained only as long as necessary to complete your stay or fulfill statutory accounting obligations under Indian hospitality law.